1. When will my order Arrive?
Delhi NCR, Jaipur delivery time is 2-4 days. Rest areas throughout the country, standard delivery time is 7-10 days. Expect delayed deliveries in times of festivities like Rakhi, Diwali etc.
2. How do I cancel my order?
Order can be cancelled within 48 hours of making a purchase.
3. How can I return/ exchange ?
Return is not possible, you can get it exchanged.
Each of our products are carefully handcrafted and while we try to deliver exactly as in the picture, there might be a very slight difference as they are handcrafted.
In case you receive a Damaged or Incorrect item, here is what you need to do:
Update us within two working days via Email or message us on Instagram/ Whatsapp.
Your item will then be Exchanged.
UNBOXING VIDEO IS MANDATORY
4.Do you ship Internationally?
Yes, we ship internationally, shipping charges vary depending on the country.
International orders are sent via India post (Delivery period 3-4 weeks) if you place your order on our website. For express delivery kindly reach us out on email joulreebyrashikatta@gmail.com or DM us on instagram @joulree or drop a message on Whatsapp 7849906208
5. Do you do customised jewelry?
Yes, we do customise jewelry. Drop us a message on Whatsapp 7849906208 or DM us on Instagram @joulree
6. How should I store my Jewelry?
No fancy storage required; you can store in an airtight plastic bag. Keep away from water and fragrance.
7. Do you Provide express Shipping?
Yes, express shipping is available. Opt for express shipping at checkout.